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Microsoft ends support in Office 365 for Outlook 2007 and 2010 clients

Updated: Jan 11, 2019

Microsoft implemented some changes to Office 365 at the beginning of 2017 that affect users running older Outlook clients. As of January 1st 2017, Microsoft changed the Office 365 experience so that users will no longer be able to open Office 365 web support incidents for Outlook 2007 or Outlook 2010.



Office 365 is designed to work with the latest versions of Office, in mainstream support. Older versions such as Outlook 2007 and Outlook 2010 are no longer in mainstream support. For previous versions of Outlook, only those that have extended support may continue to work with Office 365, although with reduced functionality. For more information, see Microsoft Lifecycle Policy. Microsoft won’t provide code fixes to resolve non-security related problems for these older versions.

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